سياسة الاسترجاع

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it (unused),  and in its original packaging. You’ll also need the receipt or proof of purchase.

  • To start a return, you can contact us at Wecare@khotwh.com If your return is accepted,
  • We’ll send you a return shipping label, We will provide a free return shipping label (in case the product isn’t working),
  • Shipping costs are non-refundable.
  • Refunds are limited to the total amount paid.
  • There are no refund at the time of discounts but you can only exchange

You can always contact us for any return questions at Wecare@khotwh.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

1 Year of Warranty
Most items have a 1-year warranty, while other products have a different window of warranty, Items purchased from Khotwh will be replaced at Khotwh’s discretion with the same or similar product if found to be defective in materials or workmanship within one year of purchase.

Proof of purchase is required and must include item(s), price, date of purchase, and the order invoice proof.

Warranties do not cover misuse, unauthorized modifications, external causes such as acts of nature or shipping hazards, operation outside of the intended use, damage caused by accident, or abuse of the product. Neither does the warranty cover normal wear and tear, or damage to any non-Khotwh product used in connection with the product. For any other questions or inquiries, please contact us.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method or any suitable method we can afford. Please remember it can take some time for your bank or credit card company to process and post the refund too.