سياسة الشحن

SHIPPING & RETURNS

We ship all over Egypt within 2-5 business days (Friday & Saturday are not Business Days)

Delivery Time Per Destination  

• Cairo : (2-4 business days)
• Alex : (2-5 business days)
• Delta : (3-5  business days)
• Suez, Portsaid, Ismailia : (3-5  business days)
• Beni Swef, Menya, Asyout, SohagQatar : (4-5  business days)
• Qena, Luxor, Aswan : (4-5  business days)
• Red Sea : (5-6  business days)

Exchanges for Local Orders (Egypt)

• Exchanges could be done within 1-2 days of receiving the order, with extra fees for the exchange shipping.
• Refunds could be done within 14 days of receiving the order, with extra fees for the exchange shipping.
• Refund or exchange could be via our various channels
  
  
  Once you'd like to talk to us, we're here to listen to you for feedback, complaints, or exchanges. You could reach out vis our various channels  
  
  • Email: wecare@khotwh.com
    

Our working hours are 10 AM - 6 PM (Friday & Saturday are off). All inquiries will be attended to within one working day